Phone Vast Help Center

You can view additional features and fees by clicking here.

Click here to read our guide or chat now with a customer service representative.

Step by step instructions are provided in our Phone Guide.

You will find a list of all of your phone features and how to access them in our Phone Guide.

In most cases, yes, you can keep your familiar phone number. We’ll do everything we can to make that happen. There may be the rare occasion when we are not able to transfer your number. If that is the case, we’ll discuss your options with you.

Absolutely. We know how important 911 service is, and it is part of your Vast phone service. 411 service is also available. (clicking here)

Vast Broadband routes your call to your local emergency response center over the 911 network determined by the physical address you supplied when you activated 911. If we do not have the correct address, your call cannot be routed to the corresponding emergency response center for your area. You will also need to state the nature of your emergency promptly and clearly, which may include providing your location and telephone number, as the local emergency response center personnel may not be able to see the information Vast Broadband sends along with your call. In the event 911 methods are unavailable or fail, Vast Broadband sends your 911 call to the national emergency response center. Trained emergency response agents will then route the call to local authorities.

Your Vast Broadband phone service requires electric power to operate. To avoid a disruption of your home phone service during a power outage (including 911 service) we offer an optional backup battery available for purchase. Call us at 888-745-2888 or chat now with a customer service representative.

A battery backup should give you approximately 4 to 5 hours of talk time. You may extend your standby power by purchasing a 24-hour battery. The backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, routers, and other equipment will not run on a home phone backup battery.

Instructions for proper care and use of your purchased backup battery.

Please follow the detailed instructions included with your battery for proper use, storage and care to ensure that it will function as needed during a power outage. The backup battery can safely be stored above 32 degrees F and 122 degrees F. The battery is rechargeable. They should be replaced every year for better performance, or when your device starts to make a loud beeping sound. You should also periodically (as described in the instructions included with your battery) remove and test your battery to verify both the operation of the backup battery and its condition.