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Account & Billing FAQs

Q: Can I pay my bill over the phone?
A: Yes, we accept MasterCard, Visa, Discover and American Express Credit Cards. You can also pay your bill by using a check from your business account. All you will need is a bank routing number, account number and the bank name.

Q: Why does my statement indicate a late charge?
A: All Vast Broadband accounts are due 20 days after your BILLING DATE shown on your bill. If you do not have a zero balance 21 days after invoicing, your account will be assessed with a $10 late fee.

Q: Can I change my statement’s due date?
A: Yes, we now invoice daily and can change the due date to a more convenient date for you. Please call Customer Service to make the change.

Q: What is a wire maintenance fee?
A: You’re responsible for the maintenance of cable and other communication wires in your business. However, if you sign up for Vast Broadband’s Wire Maintenance Plan, the problem is out of your hands and into ours.

Business Phone Service FAQs

Q:  What’s the difference between Business Lines and Centrex Lines?
A:  With a Business Line, you are able to simply pick up the telephone and dial a number. With a Centrex Line, you must first dial “9” to get and outside line before dialing a number. Telephone features on Business Line must be ordered a la carte. Centrex Lines include Call Forwarding, Call Transfer, and Three-Way Calling on each line.

Q:  How do I find out about advertising my company in the Yellow Pages and the White Pages?
A:  You can check your local phone book for Yellow Pages advertising information. Vast Business does not publish a telephone directory. With Vast Business as your telephone provider, your information will still appear in the Red Pages of the local phone directory, unless you specifically request a non-published or non-listed directory number.

Q:  Does Vast Business sell telephone systems?
A:  Yes, Vast Business offers TeleCloud complete phone solutions. Vast TeleCloud is the last telephone system you will never have to buy. Please call us at 1-866-991-9722 to learn how you can enjoy TeleCloud without making any capital investment.

Don’t see an answer to your question? Our customer service staff is available to chat between 8 am and 5 pm, Monday through Friday.

Business Internet Service FAQs

Q:  Is the speed of VAST Business Cable Modem Service comparable to DSL?
A:  VAST Business Cable Modem service is consistently fast no matter where your business is located, whereas DSL service typically gets slower the farther your business is located from the telephone company’s central office. Accordingly, even if the local DSL provider advertises high speeds, these speeds may not be available in your area. Even if you are located in the heart of a DSL service area, it’s unlikely that your local DSL provider can offer the same peak download speed performance available from VAST Business.

Q:  How do I get more email accounts or a larger email box?
A:  Additional accounts are available by simply calling your local Business Account Manager or Business Support at 1-866-991-9722. If more storage space is required, VAST Business offers expanded storage options as well.

Q:  What is the process to upgrade my Internet connection speed?
A:  It’s very easy. Simply call your local Business Account Representative or our VAST Business Support Team at 1-866-991-9722. Often upgrades can be handled over the telephone and can be completed in 24 hours.

Q:  Why can’t I connect to the Internet?
A:  A simple reboot of the modem, computer and router can sometimes fix this issue. Unplug the power to the modem and computer. If you have a router, unplug the power to the router also. After unplugging the power to these components wait one minute then restore power to the individual components. Restart your computer. If this doesn’t resolve the issue, call VAST Business Support at 1-866-991-9722.

Q:  What is the difference between a Dynamic IP and Static IP?
A:  Static IP does not change when you log onto your VAST Business modem, whereas a Dynamic IP may change between sessions. A Static IP is a numeric, fixed Internet Protocol address always associated with your computer.

Q:  What is a Dynamic IP?
A:  Dynamic IP is a numeric Internet Protocol (IP) address that is temporarily assigned to your computer or modem only for a specified duration. A Dynamic IP often changes on your computer between Internet sessions as opposed to a Static IP that does not change.

Q:  Why would I want a Dynamic IP?
A:  Dynamic IP is the default IP setting on most computers, making network configurations simpler. Additionally, if outside users do not need to access your network, a Dynamic IP will likely satisfy your business’ needs.

Q:  Can I choose a Dynamic IP or Static IP with VAST Business Internet service?
A:  Yes, the choice is yours. VAST Business provides a Dynamic IP address or a Static IP with Internet service. A Dynamic IP address will be assigned unless you request a Static IP address.

Q:  Is my VAST Business cable modem Internet speed guaranteed?
A:  We deliver quality service and closely monitor our network to ensure maximum performance. However, the consistent delivery of speed varies based on many factors, including customer specific equipment configurations, potential network congestion during peak loads and Internet activity beyond the VAST Business network. Therefore, actual customer speeds may vary and cannot be guaranteed.

Q:  Is my connection shared?
A:  All connections to the Internet are shared at some point. Since all connections are shared, providing a high speed Internet experience depends on your ISP’s network capacity, scalability, and overall architecture. Our network, locally, and our gateway to the Internet are designed to be highly scalable, providing increased network capabilities as demand increases.

Q:  How many computers can I connect to my cable modem service?
A:  As many as you need. VAST Business provides the cable modem and you can network as many work stations as needed by connecting the modem to a router. We would be happy to recommend local companies that sell and service routers.

Q:  What is FTP?
A:  File Transfer Protocol. This is an application-layer protocol that allows a user to transfer files from his/her own computer to another computer using a 3rd-party FTP Client.

Q:  What is an email application and what are different email applications?
A:  An email application is 3rd-party software that allows one to send and receive email from their desktop instead of using a Web-based mail utility. Examples of email applications are as follows: Outlook, Outlook Express, Mozilla Thunderbird, and Eudora.

Q:  What is an Ethernet cable?
A:  An Ethernet cable, more commonly known as CAT-5 cable, is high-signal integrity cabling known for its speed capabilities of 100Mbit/s. This is typically the type of cable that connects a Cable/DSL modem to your computer or to your router.

Q:  What is Spyware?
A:  Spyware is software that’s intended to take partial control of ones computer system, usually for the benefit of a 3rd-Party. This software typically is used to monitor a users web-browsing for marketing purposes, redirect a user to an advertisement site, or theft of personal information.

Q:  What is a Firewall?
A:  A firewall is a piece of hardware or software that helps protect computers and other devices in a network from outside access and threats. Designed for a network Firewalls environment to monitor, allow/deny, and log inbound and outbound activity according to the security policy configured for the firewall. Depending on the number of users in your business, the type of firewall you need will vary.