Update March 19: Beginning Monday, March 23 we will be closing our stores to walk-in traffic temporarily, until further notice.
We want to assure you we are open for business and our team is ready to assist you by phone, chat, email or social media.
As always, you can access your account online at VASTbroadband.com at your convenience to make payments, check balances and more.
We certainly understand our customers’ concerns and stress in this challenging time, and we understand that connectivity is of utmost importance.
Therefore, beginning March 16 the following measures are in effect to support our communities for the next 60 days:
Vast opened all Wi-Fi hot spots to customers and non-customers free of charge. A list of locations can be found at vastbroadband.com/hotspots.
Vast will partner with school districts to ensure students in need of connectivity for remote learning with limited resources can still have internet.
We continue to offer our low-income internet programs to those that are eligible.
Vast does not have data caps so customers with additional usage will not be charged any additional fees.
Vast will work with customers individually affected by this crisis that may need special arrangements to ensure their services are not interrupted.
Furthermore, at Vast, the health and well-being of our customers, employees and communities is of the highest importance to us. We understand the concern and uncertainty you may be experiencing due to the coronavirus (COVID-19) outbreak.
At this time, no one knows how severe this outbreak will be. Given this uncertainty, we want to assure you we are taking proactive steps and precautions to help ensure our customers’ and employees’ safety.