10-Digit Dialing: What It Means For Vast Broadband Customers

Everything to know about the new requirements for local calls in Minnesota and South Dakota — beginning October 2021

The 10-Digit Requirement:

The Federal Communications Commission (FCC) will require 10-digit dialing (instead of 7-digit dialing) for local calls starting October 24, 2021, for residents in parts of Minnesota and throughout South Dakota.

Background On the Change:

The FCC has adopted 988 as a new 3-digit number to be used nationwide to reach the National Suicide Prevention Lifeline, starting July 16, 2022. For 988 to work, 10-digit local dialing must be implemented.

The New Dialing Procedure:

To complete local calls — those currently made by dialing 7 digits — dial the area code + telephone number.

The 10-Digit Requirement Begins Oct. 24, 2021:

Calls dialed with only 7 digits after this date will not be completed. 10-digit dialing is already available.

Areas Impacted:

Many states are impacted, including these area codes where our phone service is provided:

  • Minnesota: 507
  • South Dakota: 605

What Customers Need To Do:

All services, automatic dialing equipment or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Here are some examples:

  • Life safety systems or medical monitoring devices
  • PBXs or fax machines
  • Fire or security systems or gates
  • Speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions

Customers should review all business and personal correspondence that may include phone contact information, such as:

  • Websites
  • Stationery
  • Advertising materials
  • Personal and business checks
  • Contact information
  • Personal or pet ID tags

What Remains the Same:

Some functions will not be affected. These include:

  • Area code and phone numbers
  • Phone service prices
  • The dialing process for long-distance calls: Dial 1 + area code + telephone number
  • Dialing three digits to reach 911 (emergency services) and other available services

How Customers Can Contact Us With Questions and Learn More: